What To Do If You Have A Water Or Gas Leak

Your bills are high. Your meter is spinning. Your water pressure's not what it should be.

There are even more but these can all be signs of a leak. If you’ve got a leak, you need to address it sooner rather than later. Leaks that go ignored can go on to cause thousands of dollars of damage.

Water leaks

Where might my leak be?

Water leaks are often underground, appearing as a wet patch of grass or concrete.

How do I test to see if I have a water leak?

There are a few questions and tests that even tenants can do to test for water leaks before you call a plumber.


First, is the house sits on a slope and we’ve recently had rain, any puddles or damp spots are more likely to be related to drainage issues rather than water leaks.


Next, run a leak test. To do so, follow these steps.


  1. Turn off all taps, toilets, and appliances in the house.
  2. Check all taps, toilets, and appliances for any water that’s running while they’re off.
  3. Go to your water meter and check to see if the dial is spinning. Take a photo of your meter.
  4. Leave all taps and appliances off for 20 minutes. Then return to the dial to see if there’s been any change. Compare with the photo you took in step three.
  5. If your meter dial hasn’t moved, it’s probably not a leak. If it has moved, it probably is a leak.


Water leaks are not particularly dangerous but they can cause a lot of structural damage that is expensive to repair.


If you’ve got a water leak, call us.

Gas leaks

Gas leaks can be dangerous, especially around fire.

How do I detect a gas leak myself?

If you can smell rotten cabbage or rotten eggs, you’ve likely got a gas leak. That smell is ethyl mercaptan, added to naturally odourless LPG so that we know if there are any leaks.


You might also be able to hear a hissing noise from a small opening around your gas appliances.


If you’re nauseous, fatigued, dizzy, light-headed, fighting for breath, and have a headache, that may be carbon monoxide poisoning.

What do I do if I think I have a gas leak?

If you’ve noticed any of the above, turn off your gas at the gas bottle. If it’s safe to do so, open doors and windows and evacuate your home.


If you can see a milky mist of cloud inside you need to evacuate immediately.


Under either of these circumstances, do not activate any electrical outlets. Retreat outside and, from a safe space, call us.


If there’s a fire of any kind going, evacuate immediately and call for help as soon as possible. Call the fire service on 000.

Dealing with leaks

The key to dealing with water leaks and gas leaks is to act fast and not delay.

Delaying can cost you thousands of dollars of structural repair in the case of a water leak and, in the case of a gas leak, can cost you a house.